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Send Feedback

Anywhere in BMR, you can send the team a Bug report, Feature request, Question, or Other message — directly from the product. It is the fastest way to get something in front of the BMR team without leaving the app.

Called Send Feedback in BMR Mobile (under Settings) and Report an Issue on the Web (in the header). Both open the same form with the same four categories.

Where to find it​

The same form is available on both surfaces, but lives in a slightly different place:

PlatformLabelWhere
Web (app.bettermeetingrooms.com)Report an IssueIn the header bar, next to the room search and notification bell. Available from any page.
BMR Mobile (iPhone / iPad)Send FeedbackOpen Settings and tap Send Feedback. It is not pinned in the header — you reach it from Settings.

Either entry point opens the same form, and reports land in the same queue with the BMR team.

BMR Mobile

BMR Mobile Settings tab with the Send Feedback row highlighted

Settings → Send Feedback

Web

Web platform showing the Report an Issue button in the header bar, circled and pointed at with an arrow

Header → Report an Issue

What you can send​

When you open the form you pick one of four categories:

CategoryWhen to use it
BugSomething is not working the way you expect — a button does nothing, data looks wrong, a flow breaks.
Feature RequestSomething is missing or could be better. Use this for "It would be great if BMR also did X."
QuestionA how-to or clarification — "Can BMR do X?" or "How should I handle Y?"
OtherAnything that does not fit the categories above.

Each report needs a short summary (one-line subject) and a longer description. The description is free text — write whatever helps the team understand what happened or what you want.

BMR Mobile

Send Feedback form in BMR Mobile showing the Type picker open with Bug, Feature Request, Question, and Other

Send Feedback form

Web

Report an Issue form on the Web showing the same four categories, summary, description, attachments, and Organization/Location/Room scoping

Report an Issue form

Scoping the report​

Below the description you can optionally tell us what the report relates to:

  • Organization — applies to a whole organisation
  • Location — applies to a specific site or building
  • Room — applies to a single room

Scoping is optional, but it is very useful for bug reports — it lets the BMR team open the same room or scan that you were looking at when you noticed the issue.

Tips for a useful report​

  • Be specific. "Acoustic measurement keeps cancelling at step 3 with JBL Xtreme 4" is far easier to act on than "acoustic broken".
  • Say what you did and what you expected. A short before/after is usually all the team needs.
  • Mention device and version when reporting a Bug. "iPad Pro 12.9" (2022), release 1.2" gives the team something to reproduce against.
  • For Feature Requests, describe the underlying need. Knowing why you want a feature helps the team design the right thing, not just the literal request.
  • Scope it to the room when relevant — especially for Bug reports tied to specific data.